Returns & Exchanges

At Megafurniture Singapore, we strive to ensure your home shopping experience is seamless, offering a flexible 24-hour return and exchange policy for items that do not meet your expectations or arrive with manufacturing defects.

Return Process

• 1.
  Notification

  Contact our customer service team via WhatsApp or email within 24 hours of receiving your delivery to report any issues or request a return.

• 2.
  Assessment

  Provide clear photographs of the item and its original packaging for our quality control team to review and approve the return request.

• 3.
  Collection

  Once approved, we will schedule a professional logistics team to collect the furniture from your address at a scheduled time slot.

• 4.
  Refund or Exchange

  After the item is inspected at our warehouse, we will process your full refund to the original payment method or arrange for a replacement delivery.